Customer support

Contact Us

It is easy to contact Aladdin!

If you would like to email us, you can do so here. Any product suggestions and feedback are greatly appreciated! Please include which stores you visit most frequent and if you're looking for us to carry a specific product, include as much information as possible (nicotine levels, brands, website if there is one).

Interested in a fulfilling career with Aladdin Glass & Vape? You can CLICK HERE and submit an application!

Aladdin Glass & Vape's friendly and knowledgeable staff is ready to assist you Monday - Friday, 10am-6pm EST.

Visit an Aladdin Glass & Vape store near you:

Paramus NJ (North) Store:
Address: 484 NJ-17, Paramus, NJ 07652 USA (Between Home Depot and Verizon Wireless)
Telephone: 1 (201) 523-9230
Operation Hours:
Monday - Saturday : 10am - 6pm
Sunday : Closed

Lodi NJ Store:
Address: 195 US-46, Lodi, NJ 07644 USA (Between Modern Propane and BP Gas Station)
Telephone: 1 (973) 272-6464
Operation Hours:
Monday - Saturday : 10am - 6pm
Sunday : Closed

Union NJ Store:
Address: 2317 US-22, Union, NJ 07083 USA (In the center aisle Between Smashburger and AAA of Union)
Telephone: 1 (908) 206-8600
Operation Hours:
Monday - Saturday : 10am - 6pm
Sunday : Closed

 

The Aladdin Glass & Vape Physical Locations will not have any information regarding online transactions. If you have any questions regarding an order, please contact us via our website or email us at [email protected]

 

Shipping 

 

  • All orders $40 or more ship free!

  • Shipped via USPS 1st Class Mail, Monday - Friday (excluding federal holidays)

  • Orders placed by 3 pm EST will ship the same day.

  • Unfortunately, we do not control the US postal service and their attention to handling and delivering packages shipped via priority mail in a timely manner, and thus sometimes they will arrive a day late. We do everything we can to ensure that once an order is shipped, that it ends up on the next available truck to the sorting station. However, the USPS is known for delaying shipments, but we cannot issue shipping refunds due to their errors. 

  • NOTE: All orders (including expedited priority shipments are subject to a holding period of up to 2 days for processing and order verification). In events such as these, refunds will not be issued for shipments arriving later than anticipated. We apologize in advance for the inconvenience it may have caused you.

  • In order to protect our customers from fraud, we only ship to the addresses authorized by your credit card company. If you choose to ship to an address that is not your billing address, you'll need to contact your credit card company to add that address as an authorized alternate address. Failure to due this may result in a delay or cancellation of your order.

We will not be held responsible for any goods once they are shipped and leave our premises. We will supply delivery confirmation on all orders in the USA and most international orders to track packages. In the unlikely event, a package is lost, we will do our best to help a customer retrieve it. However, it is important to understand that you, the buyer, will take responsibility for any and all goods, purchases, or merchandise once they leave our location.  In case of loss or damages, we highly recommend you purchase the USPS insurance upgrade to protect your order.  

In short - if the mail carriers delay your package, lose your package, or someone steals it from your mailbox and you have not purchased shipping insurance, it is NOT our responsibility.

 

Returns

 

We accept returns for defective goods within 7 days of purchase, with the exception of tanks, mod batteries, drip tips, e-liquid, pods, closed system cartridges, and final sale items which cannot be returned under any circumstance. The Products must also be deemed DOA (Defective Upon Arrival) for us to issue a refund/return/exchange, and we cannot accept returns/refunds/exchanges on used hardware.  You must request a return authorization via our contact page prior to sending in your return.  Upon receipt and review of your return request, we will provide you further instructions.  All returns will be replaced with a new item. If we do not have that style in stock, we will issue you a refund.  Please note that if we receive your return and upon inspection deem it not damaged or deem the item tampered with, we will return it to you. The buyer is responsible for all return freight charges.  

Contact us
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Contact details
  • Call
    (201) 523-9230
  • Address
    • 484 Route 17 North
    • Paramus, New Jersey 07652 USA
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